The event brought together representatives from governments, industry, unions, civil society and international organizations to discuss emerging challenges and practices related to supply chain due diligence.
During the event, ShinWon Corporate Strategy Group Vice President Eunice Kim contributed to a panel titled “Supply Chains 4.0: Due Diligence Implications of E-Commerce Driven Business Models.”
ShinWon operates 15 entities in ten countries, including Indonesia, Vietnam, Bangladesh, Guatemala and Nicaragua, and employs approximately 30,000 people worldwide. The majority of its workforce are women.
The discussion focused on how the rise of e-commerce and demand-driven business models are changing production systems, sourcing methods, supplier relationships and responsible business practices within the industry.
Kim described ShinWon’s use of digital tools to monitor factory operations, stating: “At ShinWon, digital tools have fundamentally changed the way we manage production at the factory level. Through real-time production dashboards and integrated ERP systems, we monitor line efficiency, capacity utilization and absenteeism on a daily basis. This enables dynamic, data-driven scheduling adjustments, rather than reactive last-minute decisions, and increases overall predictability.”
He noted that transparent data sharing with brand partners has altered the way production adjustments are handled, allowing for earlier communication about capacity constraints, delivery times and fulfillment needs.
Kim said: “Flexibility combined with shared data and accountability can reduce risk. It supports better workforce planning, more stable work hours, and more predictable operations. Responsiveness, when managed through transparency and partnership, strengthens responsible business conduct rather than undermining it.”
He described ShinWon’s risk management system, which uses digital dashboards to monitor work hours every day and triggers alerts if overtime approaches regulatory or internal thresholds.
Kim emphasized that “speed itself is not the risk. Lack of transparency is,” highlighting the importance of moving toward long-term partnerships with global brands to support responsible supply chain practices.
The session also examined the operational complexity faced by manufacturers working under various compliance standards set by different brands.
Kim argued that harmonizing standards would simplify processes and improve due diligence outcomes across the sector. He pointed out that it is necessary to align organizational practices with risk awareness, in addition to technical systems, to scale responsible production models.