Almost 90% of BCG employees are using AI, and are remodeling how they are evaluated

• Boston Consulting Group is integrating AI in metrics for performance evaluation.

• BCG says that the adoption of AI has reached 90%, and 50% of employees use it daily.

• BCG leads in the personalized development of GPT, improving performance reviews and customer services.

There is no space in Boston Consulting Group for AI Skeptics.

About a year ago, the firm began to build IA expectations at the reference points that shape how the consultants are evaluated, he told Business Insider, the president of the BCG global team.

“There is no box in our forms that say: ‘Are you using AI?’ It is an expectation, “he said, but technology is now essential for basic skills, such as problem solving and insight, which promote evaluations and promotions.

“If you are not, you will not do well in the competitions: you will stay behind your classmates in solving problems and vision,” he said.

The AI ​​has not changed the type of work that BCG expects from employees, Pittman said, but has raised the quality and efficiency bar.

“For example, in problem solving, a consultant could use AI for surface surface, but the performance is evaluated in the trial that they apply to interpret these ideas, structure the problem and deliver solutions that import for customers, “he said.

Perhaps the most shocking application of AI is in the management of performance itself. Pittman said that one of the company’s best AI tools helps employees write performance reviews, reducing writing time by 40% while improving quality metrics by 20%.

Now, almost 90% of the 33,000 company employees use AI, and approximately half are what BCG calls “regular users”, or those who use technology daily. “That is something we measure because it leads to stickiness and sophistication of use,” Pittman said. The firm had aimed at the adoption of 50% for the end of the year, but reached that milestone in May, months earlier.

BCG is not unique when you urge employees to adopt AI. Throughout the industry, consulting companies are reorganizing their labor forces. Accenture, for example, has said that it is “going out” to employees who cannot re -assemble, even when their CEO, Julie Sweet, the projects in general the header count will grow in the next fiscal year. In McKinsey, more than 70% of the firm’s 45,000 employees now use his Chatbot Lilli, he told Business Insider in March of McKinsey Senior, Delphine Zurkiya.

Progress in BCG has been largely thanks to its AI training program.

As of April, the company had developed eight or nine internal tools. Deckster, a trained slide presentation editor from 800 to 900 templates, helps consultants to build and qualify the presentations; About 40% of the associates use it weekly, Scott Wilder, partner and managing director of BCG, previously told Business Insider.

Gene, a GPT-4o motor chatbot from Elevenlabs, a startup that develops text-to-voice AI technology, presents a robotic voice deliberately and is used for rain of ideas, podcasts and live demonstrations.

The firm provides training for employees on how to use their AI tools. It has a dedicated learning and development team of the generative attended by rotational consultants who teach and encode best practices. It also has a network of 1,200 people in local offices that function as “land troops,” Wilder said. They provide practical training, collect comments and advance in adoption.

Wilder told Business Insider that the firm estimates that employees reinvest approximately 70% of the time they save on “higher value activities”, including the analysis and communication of ideas clearly.

The firm is also tracking a group of approximately 1,500 “advanced users”: employees on the verge of experimentation with AI. Approximately two thirds are associated and consultants, BCG’s entry level rows, Pittman said.

One of its greatest contributions has been the creation of personalized GPTS or versions without code of chatgpt adapted to specific tasks.

The consultants have developed GPT to review the slide covers, verify clarity, anticipate customer questions and entertain BCG format guidelines. Many are tested internally before being shared with customers.

BCG is now the largest number of personalized GPT of any operai customer, Pittman said, with five times more employees by building them that a year ago.

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